Frequently Asked Questions
Q1: What products and services can you provide?
A: We provide new energy vehicles, electric vehicles, premium used new energy vehicles, and specialized vehicle customization services.
Q2: Are the cars provided new or used?
A: Our cars are brand new and unused. Following local export policies, cars are registered and licenses returned at the export port to ensure a brand-new vehicle is delivered directly to your country.
Q3: Do you test all items before shipping?
A: Yes, 100% testing is performed before shipment, including equipment checks, road tests, climbing ability, and weatherproofing (rain and water simulation).
Q4: Is sample shipment supported for international buyers?
A: Yes, we support shipping individual sample units to your designated port for quality verification.
Q5: How can I track my order after placement?
A: We track orders throughout the process, providing production videos and real-time location updates during shipping until you receive the vehicle. Dedicated customer service is available for all follow-up feedback.
Q6: What is the typical delivery timeframe?
A: Delivery depends on the destination and shipping schedule, typically ranging from 15 to 30 days via specialized sea freight for electric vehicles.